Jumat, 02 Januari 2015

Free Download Healing is Voltage: Healing Eye Diseases

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About the Author

Jerald L. Tennant, MD Bio Born 1940 in Dodge City, KS. Graduated Darrouzett, TX High School 1957 Attended Texas Tech University 1957-1960 Attended University of Houston School of Optometry 1958-1959 Graduated with MD from University of TX Southwestern Medical School 1964 Internship Methodist Hospitals of Dallas 1964-65 Basic Science of Ophthalmology, Harvard Medical School 1965 Residency in Ophthalmology, Parkland Hospitals of Dallas, 1964-1968 Diplomat of American Academy of Ophthalmology Diplomat of American Society of Ophthalmic Plastic Surgery Private Practice of Ophthalmology 1964-1995 Director of Ophthalmic Plastic Surgery, Parkland Hospital 1965-1985 International Lecturer in Ophthalmic Surgery 1978-1995 Co-founder, Outpatient Ophthalmic Surgery Society Lecturer in Energetic Medicine 1999-present Awards: Valedictorian High School (graduated at end of junior year) 1957 Phi Kappa Phi National Honor Society 1959 Dean’s List, Texas Tech University 1959 Pre-med Student of the Year, Texas Tech 1959 SN Intern of the Year 1965 Philip Corboy Award for Distinguished Service to Ophthalmology 1986 American Academy of Ophthalmology Service Award Order of St. Sylvester Publications: Books: A Lens for All Seasons Cataract Surgery, A Primer Life in the Box Healing is Voltage, The Textbook Healing is Voltage, The Handbook Healing is Voltage, Healing Eye Diseases Numerous medical articles Patents: Various patents of medical instruments and other non-medical patents.

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Product details

Paperback: 272 pages

Publisher: CreateSpace Independent Publishing Platform; 41039th edition (June 5, 2011)

Language: English

ISBN-10: 1463571933

ISBN-13: 978-1463571931

Product Dimensions:

6 x 0.6 x 9 inches

Shipping Weight: 1 pounds (View shipping rates and policies)

Average Customer Review:

4.5 out of 5 stars

53 customer reviews

Amazon Best Sellers Rank:

#161,282 in Books (See Top 100 in Books)

This is perhaps the most enlightening book about the body that I have ever come across. Dr. Tennant himself has an amazing story. He started medical school at age 19, which is unheard of. He became an eye surgeon and was one of the pioneers in the 70s using lasers to replace the lens of the eye. At that time, no one believed that the viruses in the eye could be a problem so he did not protect himself, and he developed encephalitis (viral infection in the brain) as a result. The medical profession could not help him, and he had only around 2 hours of a day when he was able to focus enough to think. So he went back to the drawing book, so to speak, and built up his understanding of how the body works from a perspective I've never seen presented before. In the past, when someone talked about acidity/alkalinity, I would think in terms of pH of water - H2O can be ionized into H (acid) and HO (alkaline) and that makes me think of atomic structure of atoms like H and O. Tennant divides everything into 'electron-stealers' (acid) and 'electron-donors' (alkaline). But that's just the beginning. He ties together things I'd never seen tied together - like the chakra (glandular) system from India and the acupuncture (meridian) system from China. Wow! Before he's done, he's explained so much - the ways the body uses specific minerals, vitamins, fats. Why BigAg farming is destroying the life of the soil with pesticides. I can not say enough good things about this book. It stands alone.

This is the future of medicine NOW. This book and Dr. Jerry Tennant's whole view is the truth which most doctors and big pharma do not follow. The book and theories are life changing.

Great book illuminating the importance of cellular voltage. I've been workingon my own health for a year and a half with a practitioner who uses methods to affect one'svoltage. This book supports what I'm learning; however, I wish there was more info abouthow to apply this method to yourself...and names of products he would recommend that arefor purchase. The explanation of pH was written in a way that I could understand.The illustration/pics need much improvement though.

I am an energy healer and have helped people heal from macular degeneration using the general knowledge I had. This book has brought my knowledge up to a whole level. I have already used it in my practice to raise the voltage of the clients cells.I am very grateful for the information that Dr. Tennant has shared with us. Thanks you! Here is to real health.

Amazing work, Dr. T!! The author describes in layman's terms how this therapy can be used for many conditions and why it is so powerful. this therapy should be used in every doctor's office instead of the prescription pad - it is THAT powerful!

I bought this book because I was looking for a cure for cataracts. This book does not have a cure for cataracts. There is a chapter which is totaly above my head about what a doctor could do to remove cataracts. That doesn't help me. I am looking for something I can do and not have the surgery. I wish I hadn't purchased the book. It had such wonderful reviews. It is so boring

For anyone interested in electromedicine this is a must read.The Biomodulator allows the cell potential to be measured and then increased to normal or a healing level if it is low.Measurement and treatment go hand in hand.However it is the measurement of cell potential that is exceptional (nobody else does it) as it moves the whole process from the subjective to the objective realm:Without a baseline measurement it is very hard to measure how effective a device is.The book spends surprisingly little time on the Biomodulator... and a lot on the background to cell potential.This was a little disappointing but still interesting.Given that the eye was Jerry's specialisation you are getting a well informed opinion.Jerry Tennant's work is the logical progression of the work of Robert O Becker and Robert Beck... who put much of the science and technology into what Jerry is doing (Jerry refers to the work of Becker in particular although much of the electronics sound like Beck). This is a highly original piece of work.Jerry could put a slightly more beefy electromedicine section in the book... explaining where such devices are already used in medicine.Most people are unaware of the range of electromedical devices already used in hospitals or being researched. These devices all use a similar approach although it may not be obvious.If you're interested in the technology a list of places where you can try a Biomodulator or details of pricing would be nice.However this is obviously a book still being developed so perhaps Jerry will add this to the next edition?The overall effect is spoiled by very bad formatting (apparently improved somewhat over the first edition).Many of the diagrams are very blurry making them almost unreadable... and in once case a picture is placed over text.Referencing is also poor... with figures and tables not being labelled at all (word has all this built into it).Pity... because the book would be so much better for it and much of the worst stuff is easy to fix.Bad formatting constantly spoils the reading experience. Formatting will hopefully improve with each edition.Thanks for putting a body of knowledge together in one place. It's well worth reading.:-)

Excellent product. Gave me the information I needed to deal with my macular degeneeragion.

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Jumat, 26 Desember 2014

Ebook Into the Fire: A Firsthand Account of the Most Extraordinary Battle in the Afghan War, by Dakota Meyer

Ebook Into the Fire: A Firsthand Account of the Most Extraordinary Battle in the Afghan War, by Dakota Meyer

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Into the Fire: A Firsthand Account of the Most Extraordinary Battle in the Afghan War, by Dakota Meyer


Into the Fire: A Firsthand Account of the Most Extraordinary Battle in the Afghan War, by Dakota Meyer


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Into the Fire: A Firsthand Account of the Most Extraordinary Battle in the Afghan War, by Dakota Meyer

Review

“A story of men at their best and at their worst . . . leaves you gaping in admiration at Medal of Honor winner Dakota Meyer’s courage.”—National Review   “Meyer’s dazzling bravery wasn’t momentary or impulsive but deliberate and sustained.”—The Wall Street Journal   “[A] cathartic, heartfelt account . . . Combat memoirs don’t get any more personal.”—Kirkus Reviews   “A great contribution to the discussion of an agonizingly complex subject.”—The Virginian-Pilot   “Black Hawk Down meets Lone Survivor.”—Library Journal“Into the Fire is a deeply compelling tale of valor and duty.  Dakota Meyer will not identify as a hero, but he will, I think, accept the title warrior.  Dakota's storytelling is precise and, for a Medal of Honor recipient, touchingly humble.  With deft prose he drops us smack in the middle of one of the most heinous small unit firefights of the current wars.  His insights into military tactics and politics in a war zone are sharp and uncompromising and work as a primer on infantry war fighting for the uninitiated.  Dakota was a magnificent marine and he is now an equally magnificent chronicler of warfare and the small group of people who do today's fighting for America.”—Anthony Swofford, author of Jarhead“The story of what Dakota did . . . will be told for generations.”—President Barack Obama, from remarks given at Meyer’s Medal of Honor ceremony“Sergeant Meyer embodies all that is good about our nation’s Corps of Marines. . . . [His] heroic actions . . . will forever be etched in our Corps’ rich legacy of courage and valor.”—General James F. Amos, Commandant of the Marine Corps “[Bing] West’s greatest strengths are his exceptional personal courage and his experienced perception of combat.”—The Washington Post “West [is] the grunts’ Homer.”—Los Angeles Times Book ReviewFrom the Hardcover edition.

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About the Author

Dakota Meyer was born and raised in Columbia, Kentucky, and enlisted in the United States Marine Corps in 2006. A school-trained sniper and highly skilled infantryman, Corporal Meyer deployed to Iraq in 2007 and to Afghanistan in 2009. In 2011, he was awarded the Congressional Medal of Honor for his unyielding courage in the battle of Ganjigal. He now competes at charity events in skeet and rifle competitions. He also speaks frequently at schools and veterans’ events to raise awareness of our military and remains dedicated to the causes of our veterans. For the families of fallen troops, he has raised over one million dollars.   Bing West, a Marine combat veteran, served as an assistant secretary of defense in the Reagan administration. He has been on hundreds of patrols in Vietnam, Iraq, and Afghanistan. A nationally acclaimed war correspondent, he is the author of The Village; No True Glory: A Frontline Account of the Battle for Fallujah; The Strongest Tribe: War, Politics, and the Endgame in Iraq; and The Wrong War: Grit, Strategy, and the Way Out of Afghanistan. A member of the Council on Foreign Relations, West has received the Marine Corps Heritage Foundation award, the Colby Award for military nonfiction, the Veterans of Foreign Wars News Media Award, and the Marine Corps University Foundation’s Russell Leadership Award. He lives with his wife, Betsy, in Newport, Rhode Island.

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Product details

Paperback: 256 pages

Publisher: Random House Trade Paperbacks; Reprint edition (June 18, 2013)

Language: English

ISBN-10: 0812983610

ISBN-13: 978-0812983616

Product Dimensions:

5.2 x 0.6 x 8 inches

Shipping Weight: 7 ounces (View shipping rates and policies)

Average Customer Review:

4.7 out of 5 stars

765 customer reviews

Amazon Best Sellers Rank:

#43,713 in Books (See Top 100 in Books)

First off, I want to be clear about the focus of my review. Book reviews should center on the genre (type) of book, the content as it is expressed within the genre, and the quality of the writing itself (and how that writing meets or does not meet the demands of its target audience). In case you hadn't already guessed, I am both an English teacher and a writer, so I would like to think I have a bit of experience in this area. First, genre. This book is an autobiography, centering largely on Meyers' experiences at the battle of Ganjigal and its aftermath. As a result, you are going to hear strong opinions, raw emotion, and bloody accounts. You may not agree with them. That is fine. But do not be shocked that this man, this Marine who came as close to Hell as the living can, has a lot to say about it. Again, this is an autobiography, written by the author about himself. Therefore, it should come as no surprise that the author will have definite opinions about his own life, and that they do not always please the masses. That is not the point of an autobiography. If bloody imagery, angry recriminations against military leaders, and honest portrayal of personal attributes don't appeal to you, that is also fine. But autobiography is then not the genre for you. For rip-roaring accounts of military bravery where the good guys always win (and are perfect), the bad guys always lose, and no one dies, I suggest the fiction section. For everyone else, if you can handle the description above, you will probably appreciate this young man's account. It satisfies the requirements for an autobiography quite well. I would have liked to know more about the author's early life, but being that he seems naturally to be a man of few words--and that the book is about his combat experiences--I can easily overlook that. As for the content, in the context of military literature, Meyers sums up the key points without becoming verbose. He does repeat certain points, but if you read the entire book, it is quite easy to see why! Some readers will find his lack of explanation of some of the acronyms frustrating. However, this problem is easily remedied by a Google search of any term not understood (just as you would look up words with which you were unfamiliar in a dictionary). I hope the possibility of encountering unfamiliar words will not discourage anyone from reading the book. There are maps and full-color pictures included in the book. I found the first confusing and the second illuminating. You may feel differently, but either way, these extras in no way detract from the reading. As far as actual text is concerned, while Meyers spends a lot of time downplaying his own actions, he simultaneously gives credit to those who helped that day. Those who appreciate fairness and humility in an autobiography will most likely enjoy this book. Some readers may find some of his comments about killing disturbing. That is understandable. I view these comments as coming from a grieving heart that has been trained for combat. I may not agree with every single thing the man says, but nor do I judge him for it. Finally: writing meeting the target audience's requirements. Some books are written for children, some for adults, some for specific segments of the population, and some for everyone. This book was written for everyone. Meyers wants people to know what happened (in hopes it will never happen again) and to honor his friends. It is not written by an academic; it is written by a young man who signed up for the Marines at 17 years old. The writing is of a simple and unsophisticated style. Bing West, the acclaimed journalist who helped Meyers write the book, makes very clear that the words are Meyers', not West's. If simple, unpolished writing is not for you, that is fine. But choose a different book. I enjoyed it precisely because Meyers, the man who was actually there, is the narrator. This book is uncompromising in its candor and unapologetic in its pathos. It is not pretty, sanitized, or neatly wrapped up at the end. Life isn't always that way, either. And that is what an autobiography is: the story of someone's life. In this case, it is the story of a combat veteran, and as such, it meets the requirements for a good story. Furthermore, if this man can live through these experiences and be brave enough to share them, I feel that the least I can do is respectfully and thoughtfully listen to what he has to say. I can consider the large-scale effects of war, as well as its effects on individuals, without lapsing into hasty judgments. My advice for potential readers is to focus on the story itself, for that more than meets the requirements for compelling autobiography.

I work with guy who did two tours in Afghanistan. I knew him before he left for his first tour. He was army reserve before he was called to service. A willing and eager participant true blue American ready and happy to serve his country. The man that has come back isn't same guy who left. I know very little about the war in Afghanistan and wanted to learn a little of what my friend went through. This book describes one epic battle among many that have taken place. A very descript horrifying story. Dakota Meyer true American hero that I will always admire and not soon forget. I will never understand rules of engagement established by a committee that in lot of cases never have seen combat. This book is a must read very well written not sugar coated at all about the bad politics of war in general.

This is one of those books that shows both the best and worst of humanity. War is so horrible that it always manages to bring out the worst, but often it also brings out the best. Dakota and Rod charged into a situation where death could be reasonably expected to result. They did so five times. One lucky round, one RPG or rocket, and they are dead or worse, incapacitated to be captured and tortured to death. Without them, probably no one escapes. We all like to think we’d be that guy, but I can admit I would come up short. These aren’t just good people, these are the absolute pinnacle of humanity.This book also serves to illustrate how the US hampers itself, especially by not understanding our foes and our erstwhile allies. Sure, be too liberal with artillery and the Afghans will hate us, but at least they would respect us. By not supporting our own, we telegraph that we are weak. As a seventh century culture, the Afghans despise weakness, and having beaten the Soviet Union (and earlier, the British Empire) by simply being tougher, they have no doubt that the Taliban will ultimately win. This battle also vividly displays our paucity of planning. Our military commanders failed to clearly establish a chain of command, which in itself is an often fatal flaw that any amateur can see. They established a platoon as a QRF for a company, even though conditions of terrain prevented that platoon from having its multiplier effect. And ultimately that platoon chickened out, refusing to do its job. For a company intentionally going into a perfect ambush situation, the QRF should have been a second infantry company reinforced with that light armored platoon. And worst of all, they established a strong artillery force with ROE that intentionally neutered it. Artillery wins battles, but only if one uses it. Before sending in Americans, commanders have an absolute moral duty to evaluate conditions, reaction forces, and support according to the ROE and the potential threat rather than what the enemy usually does. It’s just like Benghazi, and it’s only because Meyer is The Pitbull that anyone received even the tiniest reprimand. It also shows our failure to properly use our technological advantage. Given that circumstances gave our seventh century foe ample time and Intel to set up the perfect ambush, that area should have been under constant electronic and optical surveillance. Then the Allied force would have been forewarned and the ambushers could have been surrounded and annihilated. THAT would have gotten the locals on our side.One lone happy note: Swenson finally received his much-deserved Medal. Just as without Rod and Dakota likely no one would have been saved, without Swenson likely there would have been no one left to save.Bing West has done an excellent job with this book. Rather than make war porn, he has described Meyer’s actions succinctly, enough detail so that everyone can get an idea (to the extent non-combatants can understand) the scope of the danger and valor without glorifying the violence, and used the balance of the book to show us who is Dakota Meyer, what made him what he is, what was the situation, how it reached that point, and the aftermath. It can’t have been easy for Dakota to not expound more on the betrayal, but together they present it factually, even showing how this betrayal was set up by higher higher. Excellent job, guys. Highly recommended.

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Senin, 15 Desember 2014

Ebook The Michigan Divorce Book with Minor Children

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The Michigan Divorce Book with Minor Children

About the Author

Alan Bloomfield is an attorney who practices law in the Lansing area.  He has belonged to the State Bar of Michigan since 1982.  He has represented many people in divorce cases. In 1981, he earned his law degree from the Thomas M. Cooley Law School.  

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Product details

Paperback: 398 pages

Publisher: Thunder Bay Press Michigan; Eleventh Edition,New edition edition (April 10, 2018)

Language: English

ISBN-10: 1933272600

ISBN-13: 978-1933272603

Product Dimensions:

8.7 x 1 x 10.7 inches

Shipping Weight: 2.6 pounds (View shipping rates and policies)

Average Customer Review:

3.0 out of 5 stars

2 customer reviews

Amazon Best Sellers Rank:

#647,748 in Books (See Top 100 in Books)

Ordered this book as it says with minor children received one that says without minor children. Very upset. Cannot message seller.

Michigan residents have the benefit of looking at court document templates and they are explained well- this is like an "Idiot's guide to..."worth looking at- borrowed from MEL system

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Selasa, 09 Desember 2014

Download , by Christopher D. McKenna

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Product details

File Size: 2546 KB

Print Length: 394 pages

Simultaneous Device Usage: Up to 4 simultaneous devices, per publisher limits

Publisher: Cambridge University Press (June 19, 2006)

Publication Date: June 19, 2006

Sold by: Amazon Digital Services LLC

Language: English

ASIN: B00E3URAAG

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Amazon Best Sellers Rank:

#613,926 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

A discussion of the consulting industry from its early origins in the late 1800s is what makes this book unique. The commentary that McKenna offers is superb. And some readers may be interested in the substantial end notes provided for this history, something rarely seen in books of this genre. While management consulting is the focus, a limited discussion of technology consulting is also provided. The subject of this book is the answer to the question of "just how had the leading management consulting firms come to achieve such a dominant economic and cultural position?" As McKenna explains, "the historical explanation for the dominance of management consulting, as it turns out, was not to be found in the pragmatic choices of university graduates, but in a set of regulatory changes in America during the 1930s, the 1950s, and the 1980s that were bolstered by the strategic development of new markets by the leading management consulting firms. American antitrust regulation shielded early consultants from competition from rival professionals even as entrepreneurial firms created new lucrative practices by concentrating on particular market segments[.]" In fact, "this regulatory history helps to explain why most of the leading management consulting firms in the world are American in contrast to the other business professions, like law or accounting, where state regulation did not favor one geographic market over another. Remarkably, the regulatory history returned to haunt management consulting firms at the end of the twentieth century because corporate board members had come to rely so heavily on professionals to reduce their corporate liability. Throughout the twentieth century, state regulation, as much as international innovation, first shaped and then reshaped the evolutionary path of management consulting". Very timely reading, especially in light of the recent (January 2009) revelation that PricewaterhouseCoopers was the auditor of Satyam Computer's doctored accounts. McKenna discusses the seemingly similar (and familiar) case associated with Arthur Andersen and Enron, but not until the ninth chapter, and this is not the focus of the book (there have been other texts solely focused on the Enron case if that is what interests the reader). This book provides remarkable insight into the consulting industry, and is recommended reading for all consultants, those who are considering consulting as a profession, and all business professionals seeking better understanding of the consulting industry.

McKenna's book is truly unique. Most books about management consultants either deal with their strategic tools, influence on businesses, or trash the consultants based on some select scandals. The author has done something wonderful and different here. He explains the institutional and economic circumstances that helped birth this industry. We learn how the 1930s and regulation helped consultants get off the ground, what the various firms have made out of it, and where we stand today. If you are an executive, understanding the history of your consulting firms might be very valuable when dealing with them, as each firm carries some tacit historical knowledge in it. I also enjoyed some funny cartoons courtesy of McKinsey that the firm made available for this book. Overall, The World's Newest Profession has filled a void in the growing literature dealing with consultants.

This is an excellent book covering the history and development of management consulting. The foundation and prospering of the "profession", its dependence on somewhat arbitrary regulatory decisions and the continuing impact of government policy and court actions on its development is clearly explained. There is also much practical comment and speculation on the likely effects of recent legal changes on the industry's development.McKenna's detailed research and extensive knowledge of the field is evident but he (mostly) successfully avoids strangling his narrative with excessive detail, encapsulating them in footnotes. Speaking of which, the footnotes can be a little overpowering - more than 100 pages worth. Maybe he should have highlighted the more entertaining ones to make them easier to find.Overall, I found the insights interesting and thought provoking. Definitely worth reading if you have an interest in the history or future of the profession.

Many books have been written about management consulting, but none with the scholarly rigor, analytical sophistication, or deep research of McKenna’s, a true work of scholarship but also eminently readable.

Christopher D. McKenna wrote a book every consultant should read. It explains the history of consulting but also shows how US professional services and US companies developed long time ago an ecosystem in order to grow and develop their business all around the world. A must-read. Olivier R. Chaduteau, Managing Partner of Day One Consulting.

This is the first thoughtful history of the management consulting that I have found. It is extremely readable and well documented: highly recommended for any consultant who craves an understanding of their profession's past.

Although the style and format are a bit academic, I'd highly recommend to anyone in, or interested in the management consulting industry.

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Rabu, 19 November 2014

Free PDF Rand McNally Folded Map: Chicago Street Map (Red Cover), by Rand McNally

Free PDF Rand McNally Folded Map: Chicago Street Map (Red Cover), by Rand McNally

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Rand McNally Folded Map: Chicago Street Map (Red Cover), by Rand McNally


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Rand McNally Folded Map: Chicago Street Map (Red Cover), by Rand McNally

Product details

Paperback

Publisher: Rand McNally; Map edition (July 29, 2013)

Language: English

ISBN-10: 052800784X

ISBN-13: 978-0528007842

Product Dimensions:

4.2 x 0.5 x 9 inches

Shipping Weight: 2.4 ounces (View shipping rates and policies)

Average Customer Review:

4.2 out of 5 stars

33 customer reviews

Amazon Best Sellers Rank:

#194,529 in Books (See Top 100 in Books)

A city map like this gives a real perspective of where you are and where you want to go, unlike the little snippets you get on your phones that are so out of context. If you want to travel and really get to know a city like Chicago, maps like these are the only thing that'll really help you do it. Rand McNally is the best because it locates EVERY road by name and makes all 77 Chicago neighborhoods much easier to find and get to know. You can't go wrong, especially at this low price!

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I gave up on the ever-shrinking Chicago map from AAA, and looked to Rand McNally for something more like the old style larger scale map. This appears to be larger and more complete. It even has a street index, which AAA dropped many years ago.

Map of Chicago. What more can one say? It's not compact, but Chicago has a lot of streets. Maps really help more than internet or gps when you are making plans. Get a paper map and use post-its and highlighters. Totally worth it and makes you able to visualize the city much better.

I love looking like an old man with a map. All these hipsters with google maps don’t know what their missing.

Incredibly helpful. I have been familiar with Chicago from about North Avenue thru the Loop and much of the South and West sides, but I knew nothing about the North East side. So when I moved to the Portage Park area, I really needed a street-by-street map, all the way up to the beginning of the suburbs.This map does the job. I have posted it on my wall and consult it often.Thanks

If you have someone who prefers the folded map as opposed to one of the other many options, this is it.Nicely done. Well printed. Easy to use.

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Jumat, 07 November 2014

Free Ebook Tuck Stitches: Sophistication in Handknitting, by Nancy Marchant

Free Ebook Tuck Stitches: Sophistication in Handknitting, by Nancy Marchant

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Tuck Stitches: Sophistication in Handknitting, by Nancy Marchant

Tuck Stitches: Sophistication in Handknitting, by Nancy Marchant


Tuck Stitches: Sophistication in Handknitting, by Nancy Marchant


Free Ebook Tuck Stitches: Sophistication in Handknitting, by Nancy Marchant

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Tuck Stitches: Sophistication in Handknitting, by Nancy Marchant

Product details

Paperback: 180 pages

Publisher: Marchant/Schoolhouse Press (November 30, 2017)

Language: English

ISBN-10: 9082481820

ISBN-13: 978-9082481822

Package Dimensions:

11 x 8.5 x 0.6 inches

Shipping Weight: 1.3 pounds (View shipping rates and policies)

Average Customer Review:

4.9 out of 5 stars

10 customer reviews

Amazon Best Sellers Rank:

#365,400 in Books (See Top 100 in Books)

This is interesting information that you can't find elsewhere. Marchant has spent years working variations on brioche stitches, and has lots of experience in teaching and explaining these techniques. The book is clearly laid out, well organized, and well photographed. I highly recommend the book. I am the kind of person who finds knitting books interesting to flip through, but usually there are only a few pages that I would want to remember, and I don't even care to house the book on my shelves for that. This book is different. You get lots of clear photos of interesting and attractive allover textural patterns that can be made using tuck stitches. It's a very useful reference volume for designing your own knitting projects. I'm very happy to have this book.

Easy to follow instructions with helpful photos. Gorgeous projects beautifully photographed.

Nancy Marchant is amazing! I was inspired to learn two color brioche after discovering her book knitting fresh brioche. This new book is exciting and also includes inspirational projects. As in her knitting fresh brioche book lots of great photos and well written descriptions. If you haven't seen her work before...you need to learn more about her!

Love this book. One important thing is the charts need to be larger and clearer. It will easily get that last star with that improvement.

Gorgeous photos of beautiful stitches with clear instruction. Nancy Marchant is a master as tuck stitches and this book will help us all become masters, too!

Nancy is at her expert level with her newest addition for a modified brioche knit stitch. I had taken a class from her through Vogue Live in Seattle last fall, just prior to her book being published. Highly worthwhile book to add to your Nancy Marchant library.

She’s the best so it makes sense her book would be!

Another beautiful Nancy Marchant book. I love her reinvention of stitches.

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Download The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service


The Customer Rules: The 39 Essential Rules for Delivering Sensational Service


Download The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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Audible Audiobook

Listening Length: 3 hours and 59 minutes

Program Type: Audiobook

Version: Unabridged

Publisher: Random House Audio

Audible.com Release Date: March 5, 2013

Whispersync for Voice: Ready

Language: English, English

ASIN: B00B4G0Q7G

Amazon Best Sellers Rank:

Date: 4/15/13Title: The Customer Rules: The 39 Essential Rules for Delivering Sensational ServiceAuthor: Lee CockerellISBN 13: 978-0770435608Pages: 208Publisher: Crown BusinessCover: PaperbackRating: 3 StarsIronically, I am currently working on a customer service project. It seems that the days of customer service, let alone good customer service, is a distant memory. Now most customers call into a call center for service and what they receive is a overworked employee that is required to read from a generic script. Sadly, one size does not fit all.Even though this book has some great tips on getting and keeping customers, the people at the top must change their strategies. Having worked in customer service for nearly fifteen years, I found that companies can hire great customer care employees, but if a company's bottom line is making money and following a one-size-fits-all robotic scripts to service all its customers, customer service will not make a comeback. On the other hand, if these same companies who continue to hire non-qualified caring individuals, they will not continue to succeed.Rule number eight talks about being professional and this is something that has long disappeared in customer service. There are other valuable rules in this book, but none if it will mean a thing unless companies start caring more about their employees and their customers instead of lining their wallets. This book would have been great ten years ago, but the author may be a little over zealous with this title as it pertains to mid-sized to large corporations. However, smaller businesses may benefit from these rules.

 This book is a required read to get a job at one of my companies. I have bought many copies of this book and hand out to all of the job applicants to get a job at my company. I am truly serious about this book. I hope that all business owners read this book and make it a required read for his or her company. Also anyone who is going into the job market should read this book prior to interviewing!

This book is a great resource if you want to learn how to improve customer satisfaction or even train your staff in the non technical aspects of this matter.lots of examples, great experience and ideas on how to change the culture or mindset of your whole company.

Lee has a lifetime of experiences to share from some highly respected customer service driven organisations and has distilled it down into only 39 rules.They sound so simple but guess its messy and hard to get them constantly adhered to by everyone.They are not only essential but should form the solid foundation for a customer service driven organisation.The sooner you adopt them the sooner you will see the results.

The Customer Rules. My boss asked me to purchase the CR book for a assignment at work and this book turn out to be one of the best book that I have read... The book just didn't thought me to complete my assignment, help me to understood the basic of understanding my rights as a customer.

In a world full of cookie cutter customer service theory, Lee Cockerell is the ultimate craftsman.Hands down the best the world has seen, because Lee's wisdom comes from doing it on a massive scale for a long, long time - leading 40,000 Disney employees for nearly a decade of sensational world-class service.There is no theory in Lee's book.Only results - world class results.The brilliance of "The Customer Rules" is in Lee's profoundly simple, and simply profound approach.Never get bored with the basics.Ever.Sensational customer service doesn't have to be complicated.It's really just common courtesy, which is no longer quite so common.These 39 Rules will work for anyone, in any organization.

I don’t leave many reviews, as a matter of fact I don’t leave reviews at all, but I just finished this book and I’m so impressed I couldn’t not give five stars.It is simple and fast read (appreciate those being a foreigner), each chapter is concise with the great life examples. This book should be a part of onboarding packet for each employee , irrespective of industry. Great material!

While I don't agree 100% that the customer is always right (I'm around 95%), this book is chock full of great advice for making sure your customers are happy enough to not only come back, but also bring more people with them. Sometimes customers just ask for things that will lead to the destruction of your business model. Mr. Cockerell's experience with Disney should not be discounted. Everyone around the world knows Disney, and replicating that kind of global success should be your goal.

Purchased this book as a read for myself, being a manager, I've begun using it for staff meetings to help coach my staff. Would recommend this book for anyone in customer service.

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